Shirts
What brands do you print on?
It depends. We've printed on American Apparel and Tultex garments. All Grotto Madrid shirts are produced with highest quality in mind.
How do I know what size shirt to order?
Each product page has links to a sizing chart PDF. Please Refer to these charts for all size and care information.
I ordered two shirts of the same size, why is one smaller?
This slight difference between shirts could be because some shirts are pre-washed because of the printing technique used. Also, a few designs are printed on different style shirts. Check the product description for any special sizing notes.
Can I be notified when you release a new design or restock a current design?
Sure! If you want to stay up-to-date with Grotto Madrid happenings, subscribe to the our newsletter, follow us on Twitter, or keep tabs on our Facebook and blog. Each one will have different info and interesting tidbits.
Do you accept designs from third parties?
Sorry, not right now. All of our shirts are one-of-a-kind originals, designed by Jordan and Tyler. In the future we may have guest designers do shirts that are GM exclusives but not at this time.
Shipping
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the "update total" button. – Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost anywhere on our beautiful planet.
- Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Store
How secure is your store?
Very. Our Grotto Madrid store uses PayPal for payments and they automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept direct payments through PayPal. PayPal DOES NOT charge you anything extra to process your purchase.
Do I need a PayPal account to purchase from this store?
No, PayPal doesn’t require you to have an account with them in order to precess your purchase from our store. You can just use your credit card like you would any other web store. Although if you already have a PayPal account you may use it.
What is your return policy?
Our goal has always been 100% customer satisfaction. In general, unworn or defective shirts can be exchanged within 30 days of delivery. Just include a copy of the packing slip that was sent with your original purchase and pay for return shipping. We will then exchange it for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Models
I’m interested in becoming a GM model. What should I do?
Send us a link where we can see some of your pictures and/or some of your modeling work.
When is your next photoshoot?
Wouldn't you like to know? Haha, just kidding. We usually send out a casting call a while before we do a shoot. All the more reason to stay connected with us!